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FAQ ClinicExpert Labs

About Us

How long have you been in business?

ClinicExpertLabs has been operating and developing for more than 13 years

What makes you different from your competitors?

ClinicExpertLabs has roots, found by the famous ClinicExpert hospital to have its own self developed products, in order to provide a complete experience for patients.

From where do you operate?

Clinicexpert hospital and laboratories  are in Istanbul, Turkey


Do you accept returns/exchanges over?

In case of inconvenience, for every purchase, a medical consultant will be assigned to you, in order to assist you with any request you may have.

Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

The customer has a window of shipment duration to request a refund. Shipment fees are non refundable.


How long does it take you to process an order before it is dispatched?

The orders are processed on the same day of purchase.

Where are your packages shipped from?

From Clinicexpertlabs directly, in Istanbul, Turkey.

Do you ship packages internationally?

Technically, we ship all over the world, as long as destination government policies allow paramedical drugs shipping

How do I track my package while shipping?

The service provider is selected depending on your country. Your medical consultant will provide with all the needed info in order to track you package once selected.

Payment methods

What payment methods do you accept?

Credit cards, Bank transfers, Direct deposit, or Cash if you are to visit ClinicExpert’s hospital or headquarters.

If you accept bank transfer, how long do customers have to make the payment before their order is cancelled and items returned to stock?

Your medical consultant will keep you updated about the process.

Loyalty points

Do you offer loyalty points or reward points, gift certificates, etc.?

We have a different loyalty program. Each customer will receive an automatic discount on future purchases above a certain amount.

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